Frequently Asked Questions

Do I need one-time paper shredding or a regularly scheduled paper shredding service?

In order to determine the best option, consult with one of our Certified Information Security Professionals. They will create a shredding service that is custom tailored to fit the needs of your business depending on your paper usage.

If your paper shredding needs are time sensitive, we are now offering Express and Priority services for your one-time shredding needs where you can schedule a guaranteed 2 or 5-day turnaround.1

If you choose a regular service and your container fills up too fast, just give us a call.  We’ll be happy to schedule an extra pick-up or provide you with additional containers.

If you choose a one-time cleanout and you see that you actually  require shredding performed on a more regular basis, we can upgrade you to a regularly-scheduled service.

All to say, there is no wrong choice. At Shred-it, we are ready to protect what matters and keep your information secure.


1. Availability may vary by location and must purchase Express or Priority service.

Can Shred-it provide service to multiple locations?

Shred-it has the largest geographic footprint in the shredding industry. We have a National Accounts Program that can provide centralized management of your document destruction services, no matter where your other offices are located.

Does Shred-it conduct background checks on its employees?

Shred-it is in the business of security - and trust, which is why we require criminal background checks for all job candidates applying for any position. However, for our employees with access to confidential customer material, they are required to complete an annual full background check and are subjected to random drug screening (where applicable by law), as per the National Association for Information Destruction (NAID) requirements.

Does Shred-it offer free shredding?

Free shredding is a misconception. Some providers may offer you the cost savings, but they do so at the expense of your security, by cutting corners and exposing your confidential information.  At Shred-it, we offer a Secure Chain of Custody with our services, from start to finish. So you know you’re always protected.


How can I be guaranteed that my confidential information has been completely destroyed by Shred-it?

Our state-of-the-art shedders use cross-cut shredding technology, which destroys your confidential materials into confetti-sized pieces, so they can never be reconstructed. During the on-site shredding process, a representative of your business is welcome to come out to our specially-designed shredding truck to witness the process for added peace of mind.

At the end of each shredding service, we provide our customers with a Certificate of Destruction to confirm the exact date of service, thereby guaranteeing the safe disposal of all confidential materials.

How do I properly dispose of my hard drive(s)?

Demagnetizing, degaussing or hitting your old hard drive with a hammer will not protect you from potentially having your data stolen. Shred-it offers two types of hard drive destruction, making information irretrievable. One method is our hard drive punch which destroys the hard drive by punching a hole straight through the platters and our other method is hard drive shearing which slices the hard drive into smaller pieces that cannot be reassembled.

How does Shred-it help protect the environment?

Shred-it is committed to protecting the environment. All the paper we shred is recycled. In fact, in 2020 alone, Shred-it recycled 1.1 billion pounds of paper.

Isn’t using a blue (recycle) bin enough?

Recycling is great for the environment, but it leaves documents exposed to risk. People dig through blue bins looking for documents and often find confidential information. Given the opportunity, insider fraudsters will take materials of interest if they find them.

All documents need to be placed in locked containers to prevent any access and keep documents secure until they are shredded.

We have an in-house office shredder, so why would we outsource?

When document shredding is done in-house, there are several hidden costs involved. Firstly, employees have to set aside valuable work hours to separate paper, remove paper clips and staples and actually carry out the shredding. Secondly, using office strip-cut shredders makes it easy for confidential documents to be pieced back together, therefore exposing the business to a data breach that could end up costing thousands of dollars. Shred-it performs the same task within minutes, with its proprietary cross-cut shredding technology to ensure that data cannot be reassembled.

We store our records, so why do we need a shredding service?

Storage fees are an added cost to the business and given that all documents eventually outlive their useful purpose, why continue to pay for something you no longer need?

Retaining documents for too long can actually put your business at risk of non-compliance. It’s good practice to establish a retention schedule for the length of time records should be stored, taking into account legal privacy requirements as well as the records’ usefulness to the business. Once this retention period has passed, you should destroy your documents using a trusted partner like Shred-it.

What size jobs do you accept?

Shred-it has options to service all jobs, large or small. Our customers range from small offices to major organizations. Depending on your needs, many of our locations offer drop-off services, so you can bring a small quantity of documents that you need destroyed to our branch for shredding. In addition, Shred-it's enterprise solutions include services designed for large organizations, such as consolidated billing, a dedicated customer service team and detailed reporting.


What type of materials does Shred-it shred?

We can shred just about anything, but we mostly shred paper. And instead of using conventional strip-cut shredders, we use cross-cut shredding technology that can reduce the paper to fine, confetti-like pieces.

Our unique technology can even destroy other materials like fabric, plastic, electronics and metals. Yes, that means CDs, USB drives, videotapes, DVDs and even casino chips.

Do I need to sort the paper or remove any staples and paper clips before shredding?

Not at all. All you need to do is put the documents into the locked containers we provide and that's it.  You don't have to worry about removing anything else, not even paper clips, staples or binder clips.  Our shredders can handle that.

How is the confidential material kept safe before it is shredded?

After putting the documents into Shred-it's locked containers, they enter our Secure Chain of Custody. From collection at your site, by one of our Certified Information Security Professionals, to shredding your documents at one of our secured facilities, we protect your information every step of the way.

What happens if our console is full before the regularly scheduled service time?

If your container fills up too fast, just give us a call.  We’ll be happy to schedule an extra pick-up. If it starts to happen often,  you have the option to add additional containers or increase the frequency of your service.

We are now offering Express and Priority services for your one-time service needs where you can schedule a guaranteed 2 or 5-day turnaround.1

1. Availability may vary by location and must purchase Express or Priority service

How often do Shred-it employees undergo training?

Shred-it employees receive a great deal of on-going training, designed to keep them up-to-date on everything about information security, including new privacy legislation and compliance best practices. Hands-on training is provided in the classroom, online, and in the field, which means you get a knowledgeable expert who will understand your business and keep you protected.

What is a Security Risk Assessment?

A security risk assessment helps to determine the level of information security in your business by identifying security risks and offering tips on how to put a safe and secure document shredding program in place.

When you call Shred-it, a Certified Information Security Professional will accompany you on a walk-through of your workplace to observe the flow of confidential information, identify current practices and potential areas of risk. When they are done, they will sit down with you and review the risks - and solutions.

What happens to the paper after it has been shredded?

After the paper has been securely shredded, the confetti-sized pieces are bundled and recycled into paper products.

Does Shred-it do residential pickups?

Shred-it offers residential pickups at some branch locations. Your best bet is to contact us directly so we can customize a solution for you. As an alternative, you can always consider using our drop-off service.

How am I able to determine our environmental contribution?

Shred-it is an environmentally-conscious company that takes recycling very seriously. Every year we provide our clients with a Certificate of Environmental Accomplishment, which shows the number of trees they have saved by using Shred-it's services. It's just part of what we do.


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