In an industry that relies heavily on Front Desk employees and other customer-facing service representatives, you need to feel confident they know how to identify, handle, and securely dispose of confidential information – whether that information belongs to your guests or your hotel.
Add to the fact the industry has a relatively high-turnover rate according to the U.S. Bureau of Statistics, and your risk of an information breach is multiplied.
All hotels have a duty of confidentiality to their guests and any unauthorized disclosure – even by accident – could not only be a breach of confidence, but also a breach of the hotel’s duty of care.