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Hotel owners need to review their data protection protocols and better train their staff on the importance of information security or risk losing guests.

With the amount of personal and confidential information that guests travel with and the amount of paperwork that hotel front desks generate, hotels need to ensure that guests feel secure or they will risk losing customer confidence. The 2019 DPR found that the hospitality industry needs to better understand the importance of data security best practices and is lacking in proper employee training.

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Learn more about how Canadians feel about information security threats.

Data Protection Report Cover

Hoteliers have a large discrepancy in their spending towards information security.  

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88% of hotel owners prioritize digital security, leaving physical document protection neglected

With such a large discrepancy, hotels are leaving the information they handle in a physical form at risk. Documents such as passports and boarding passes contain personal information that should be destroyed to keep the guests secure.

Read our Executive Summary for a sneak peek of the Shred-it Data Protection Report.

Learn more about the information security trends in other industries.


Financial Services



This year, Shred-it studied several groups to best understand the information security perceptions and behaviours across a broad spectrum of audiences.

C-Suites & SBOs

Find out how leaders of both small and large businesses feel about information security practices in their business.

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Employees/ Employers

Learn more about the differences between employees and employers when it comes to data protection.

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Discover how the general public reacts to corporate data breaches and how it impacts their daily lives.

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About the Data Protection Study & Report

In its 9th year, this survey identifies the insights, opinions and best practices of data protection among Small Business Owners (SBOs), C-Suite Executives (C-Suites) and members of the public at large from across the country to help Canadians better navigate this changing privacy landscape. The goal is to uncover – and quantify – both the risks and opportunities Canadian businesses and consumers face, including the upsides and downsides of mishandling data and/or being breached. While the previous reports were branded as the Shred-it State of the Industry Report, this year it has been renamed to the Shred-it Data Protection Report – a name that more closely reflects the focus of the report and the value of the intelligence it provides.


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