Frequently Asked Questions

What size jobs do you accept?

Shred-it has options to service all jobs, large or small. Our customers range from small offices to major organizations. Depending on your needs, many of our locations offer drop-off services, so you can bring a small quantity of documents that you need destroyed to our branch for shredding. In addition, Shred-it's enterprise solutions include services designed for large organizations, such as consolidated billing, a dedicated customer service team and detailed reporting.

What type of material do you shred?

We can shred just about anything, but we mostly shred paper. And instead of using conventional strip-cut shredders, we use crosscut shredding technology that reduces the paper to fine, confetti-like pieces. In addition, there's no way the paper we shred can ever be reconstructed again, because the confetti-like pieces are immediately combined with previously shredded documents.

Our unique technology can destroy other materials like fabric, plastic, electronics and metals. Yes, that means CDs, hard drives, videotapes, DVDs and even casino chips. If you have any questions about the material you would like to shred, contact us directly.

What happens if our console is full before the regularly scheduled service time?

If your container fills up too fast, just give us a call.  We’ll be happy to schedule an extra pick-up. If it starts to happen a lot we can provide you with additional containers or increase the frequency of your service.


 

Security Risk Assessment - why is this important and what does it do for me?

A security risk assessment helps you determine the level of information security in your business - and that helps identify security risks and how to put a secure and safe paper shredding program in place.

How does a security risk assessment work?  A Certified Information Security Professional will accompany you on a walk-through of your workplace to observe the flow of confidential information, identify current practices and potential areas of risk. When they are done, they will sit down with you and review the risks - and solutions. One of the things they'll explain is is where to put the Shred-it containers (for example, in the HR or Finance departments, where sensitive documents are often created).

Contact us about having one of our representatives do a security risk assessment on your business or take our online Risk Assessment Survey.  It will help you determine how you are managing confidential information and the paper shredding process.

Do I need to sort the paper?

Not at all. All you need to do is put the documents into the locked containers we provide and that's it.  You don't have to worry about removing anything else, not even paper clips, staples or binder clips.  Our shredders can handle that.


 

How is the stored material kept safe before it is shredded?

Your employees put the documents that they want shredded into Shred-it's locked containers.   

We will help you decide how many containers are needed and place them in convenient locations throughout your office.

Do you shred residential or home office documents?

Shred-it believes it is important to securely destroy all confidential information, regardless of whether it originates at a residence or business. The ideal solution for you depends on the amount of material that you need shredded. Many of our branches offer drop-off services and we also provide Community Shred-it events, which are organized local events that provide shredding services for the community - often for a minimal donation.

To find out if there is a branch near you offering drop-off service or a Community Shred-it event, find a Shred-it location near you.

How am I able to determine our environmental contribution?

Shred-it is an environmentally-conscious company that takes recycling very seriously. Every year we provide our clients with a Certificate of Environmental Accomplishment, which shows the number of trees they have saved by using Shred-it's services. It's just part of what we do.  

 

 

What happens to the paper after it has been shredded?

After the paper has been securely shredded, the confetti-sized pieces are bundled and recycled into paper products.


 

How often do your employees undergo training?

Our employees receive a great deal of on-going training, specially designed to keep them up to date on everything related to information security.  Hands-on training is provided in a classroom setting, online, and in the field... and that means you get the best possible secure service.


 

We're here to help

Get even more answers to your secure document destruction and privacy protection questions with our free information resources.

What's it take to be secure?

Every employee has a critical role to play in protecting privacy. Learn the steps to create a culture of total security.

What's new in the industry?

Learn about the new breed of positions that are generating interest in security. Find out about hot new security industry jobs.

When's the right time?

Knowing what to hold and when to shred it are key steps in a document management policy. Get security best practices.

Stay Informed with Shred-it

Keep up with Shred-it and receive regular communication on security and destruction related issues.